Privacy Policy

1. Introduction

Welcome to Fidowiy.com ("we," "our," or "us"). We are committed to protecting your privacy and personal information when you use our football field rental services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using Fidowiy.com, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

We collect information that you provide directly to us when using our services:

• Personal Information: Name, email address, phone number, and billing information when you register an account or book a football field.
• Booking Information: Details about your football field rentals, including dates, times, field preferences, and payment information.
• Communication Data: Information you provide when you contact our customer service or respond to surveys.
• Technical Information: IP address, browser type, device information, cookies, and usage data when you navigate our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process and manage your football field bookings and rental requests
• Create and maintain your user account
• Process payments and prevent fraudulent transactions
• Provide customer support and respond to inquiries
• Send booking confirmations, updates, and service-related notifications
• Improve our website functionality and user experience
• Analyze usage patterns to enhance our services
• Send promotional communications about new offers or services (with your consent)
• Comply with legal obligations and enforce our terms of service

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you when providing football field rental services.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, website security, and business improvements.
• Legal Compliance: Processing necessary to comply with applicable laws and regulations.
• Consent: Processing based on your explicit consent, particularly for marketing communications.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data and payment information
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Staff training on data protection practices
• Secure network infrastructure and firewalls

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request information about the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal data under certain circumstances.
• Restriction: Request limitation of processing of your personal data.
• Data Portability: Request transfer of your personal data to another service provider.
• Objection: Object to processing of your personal data based on legitimate interests.
• Withdraw Consent: Withdraw previously given consent for data processing.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files stored on your device that help us improve your experience, understand user preferences, and analyze website traffic.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Third-Party Services

Our website may contain links to third-party websites or services that are not owned or controlled by Fidowiy.com. This Privacy Policy does not apply to third-party websites or services. We recommend reviewing the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact form on our website.